Several Innovative Project Support (IPS) projects explored technology-based solutions—from telehealth and assistive devices to digital literacy and AI. Across these efforts, one lesson emerged clearly: technology alone does not close gaps. Relationships do.
Abramson Senior Care and Inglis Community Services demonstrated that telehealth tools, assistive technology, and home modifications can reduce risk and improve quality of life—but only when paired with training, follow-up, and personalized support. Generations on Line found that initial skepticism about AI shifted to strong engagement once older adults were introduced to practical, accessible applications tailored to their needs. Philadelphia Chinatown Development Corporation (PCDC)’s bilingual technology access program exceeded participation goals by combining digital literacy with one-on-one support and benefits screening.
“These projects show us that innovation isn’t just about introducing new tools,” says Heather Finnegan, Executive Director of The Sarah Ralston Foundation. “It’s about building trust and providing hands-on support so older adults can actually use technology in ways that improve their daily lives.”
Together, these projects highlight a critical insight: when technology is embedded within trusted relationships and culturally responsive care, it becomes a powerful connector rather than a barrier—expanding access while preserving dignity and choice.